Common Obstacles

Using App Store Connect and Google Play Console is not always easy. The App Store Manager abstracts and simplifies various accesses. Nevertheless, some peculiarities of the stores must be taken into account.

Prerequisites

• Each account for App Store Connect and Google Play Console is available.

• API Access is set up

• A first app is maintained

• A subscription to the App Store Manager that meets the requirements has been purchased.

Access trouble

ERROR # data: Permission denied. Please set your Google Play service account permissions accordingly.

• Ensure that the API access is set up correctly.

• See the documentation on how to grant store access:

  • App Store Connect

  • Google Play Console

Common Errors While Uploading App Screenshots

See the general Screenshot and asset upload section for more details.

ERROR # data: Failed to download your provided zip file. In addition, set the link access rights in Google driveaccordingly. "Anyone on the Internet with this link" should be able to view the file.

• Double-check the access rights within Google Drive.

• Validate the Link (by clicking on it). Is the file available?

• Is the spelling correct?

ERROR # data: Please verify the structure of the zip file you provided. Language folders need to be provided in the root (first directory in the hierarchy) folder.

• Check the structure of the Screenshot file template.

• The structure must remain as specified in the template, e.g., locales and subfolders cannot be modified.

• Use the original template for iOS or Android screenshot uploads.

ERROR # data: When creating and initializing a new language (not yet set within Google Play Console), all three fields: title, short description, and description have to be specified and can't be left empty. For already existing languages, a single field can be set.

• Before uploading screenshots to a specific language in Google Play Console, ensure that the title, short description, and description are present for this particular language. You may upload the app descriptions with the App Store Manager or add the information manually.

• Already existing languages, with complete descriptions, can be just updated.

Trouble While Uploading App Descriptions

ERROR # data: When creating and initializing a new language (not yet set within Google Play Console), all three fields: title, short description, and description have to be specified and can't be left empty. For already existing languages, a single field can be set.

• All fields (title, description, short description) are required if you add languages not yet available on Google Play Console.

• Ensure they are all present in your upload.

ERROR # data: Cannot update languages - could not find an editable version for 'IOS'

• Before you can upload metadata to App Store Connect, manually create an editable version within App Store Connect.

• Navigate to App Store Connect, add a new version to your app and ensure the app is in "Prepare for submission" before you start the App Store Manager metadata upload.

 ERROR # data: An attribute value has invalid characters.

• App Store Connect doesn't allow emojis or other characters within the descriptions.

• Ensure there are no invalid characters in your app's metadata.

ERROR # data: Uploading of release notes failed.

• Validate that you have set all the permissions for uploading Android release notes.

• Select the correct track or provide the version code.