App Store Manager Documentation
  • Documents
    • First steps
      • Overview
      • How to work with the App Store Manager?
      • Common Obstacles
    • Access
      • App Store Connect access
      • Google Play Console access
      • Manage credentials
      • Team Management
        • Permissions
        • Locking/unlocking
    • Edit, translate and upload
      • Supported languages
      • Upload metadata
      • Screenshot and asset upload
      • Automatic translation
    • Import and export
      • Import from store
      • Import from file
      • File import and export
      • Export to file
    • Release Notes Creation
      • Android Release Notes creation
    • Phrase and Lokalise
      • Typical use cases
      • Export Phrase translations to the Stores
      • Import App Store Metadata to Phrase
      • Import App Store Metadata to Lokalise
    • Account and Subscriptions
      • User account
      • Subscriptions
  • Video tutorials
    • How to create API access to Google Play Console
    • How to grant API key access to Apple App Store Connect
    • How to upload my app descriptions
    • How to create Android Release Notes
    • Team Management
  • FAQ
    • Android
      • How to create API access to Google Play Console
      • What if my app is not in a production state?
      • But the Google Play Console offers a translation!
    • iOS
      • How to grant API key access to Apple App Store Connect
      • Are updates working if my app is in a ready “READY FOR SALE” state?
      • Are multiple teams for my Apple account supported?
      • Is two-factor-authentication supported?
      • Updating promotion texts
    • General
      • App Store Manager questions
        • Which stores are supported?
        • What do you mean by “managing” app descriptions?
        • How to use the App Store Manager?
        • Who uses the App Store Manager?
        • Parallel usage of the App Store Manager
      • Translations & languages
        • What is the difference between Google Translate?
        • How good are your translations?
        • What is the source language?
      • Store handling and upload
        • What about the store policies?
        • How to upload my app descriptions?
        • How long should my texts be?
        • Is my store metadata overwritten when I hit save?
        • Ampersand “&” within the automatic translation
        • What if an error occurs?
        • How to set up my store credentials/ login?
        • Which app information do I have to provide?
  • App Store Manager
    • Changelog
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On this page
  • Prerequisites
  • Access trouble
  • Common Errors While Uploading App Screenshots
  • Trouble While Uploading App Descriptions
  1. Documents
  2. First steps

Common Obstacles

PreviousHow to work with the App Store Manager?NextAccess

Last updated 6 months ago

Using App Store Connect and Google Play Console is not always easy. The App Store Manager abstracts and simplifies various accesses. Nevertheless, some peculiarities of the stores must be taken into account.

Prerequisites

  • Each account for App Store Connect and Google Play Console is available.

  • API Access is set up

  • A first app is maintained

  • A subscription to the App Store Manager that meets the requirements has been purchased.

Access trouble

ERROR # data: Permission denied. Please set your Google Play service account permissions accordingly.
  • Ensure that the API access is set up correctly.

  • See the documentation on how to grant store access:

Common Errors While Uploading App Screenshots

See the general for more details.

ERROR # data: Failed to download your provided zip file. In addition, set the link access rights in Google driveaccordingly. "Anyone on the Internet with this link" should be able to view the file.
  • Double-check the access rights within Google Drive.

  • Validate the Link (by clicking on it). Is the file available?

  • Is the spelling correct?

ERROR # data: Please verify the structure of the zip file you provided. Language folders need to be provided in the root (first directory in the hierarchy) folder.
  • Check the structure of the Screenshot file template.

  • The structure must remain as specified in the template, e.g., locales and subfolders cannot be modified.

  • Use the original template for iOS or Android screenshot uploads.

ERROR # data: When creating and initializing a new language (not yet set within Google Play Console), all three fields: title, short description, and description have to be specified and can't be left empty. For already existing languages, a single field can be set.
  • Before uploading screenshots to a specific language in Google Play Console, ensure that the title, short description, and description are present for this particular language. You may upload the app descriptions with the App Store Manager or add the information manually.

  • Already existing languages, with complete descriptions, can be just updated.

Trouble While Uploading App Descriptions

ERROR # data: When creating and initializing a new language (not yet set within Google Play Console), all three fields: title, short description, and description have to be specified and can't be left empty. For already existing languages, a single field can be set.
  • All fields (title, description, short description) are required if you add languages not yet available on Google Play Console.

  • Ensure they are all present in your upload.

ERROR # data: Cannot update languages - could not find an editable version for 'IOS'
  • Before you can upload metadata to App Store Connect, manually create an editable version within App Store Connect.

  • Navigate to App Store Connect, add a new version to your app and ensure the app is in "Prepare for submission" before you start the App Store Manager metadata upload.

 ERROR # data: An attribute value has invalid characters.
  • App Store Connect doesn't allow emojis or other characters within the descriptions.

  • Ensure there are no invalid characters in your app's metadata.

ERROR # data: Uploading of release notes failed.
  • Select the correct track or provide the version code.

Validate that you have set all the for uploading Android release notes.

App Store Connect
Google Play Console
Screenshot and asset upload section
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