FAQ

Find answers to common questions about the App Store Manager.

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Getting Started

Which stores are supported?

App Store Manager supports both major app stores:

Store	Features
Apple App Store Connect	Metadata, screenshots, app previews, Custom Product Pages
Google Play Console	Metadata, screenshots, app icons, feature graphics

What can I upload with App Store Manager?

Content Type	iOS	Android
Title & descriptions	Yes	Yes
Keywords	Yes	—
Screenshots	Yes	Yes
App preview videos	Yes	— (YouTube URL only)
App icons	—	Yes
Feature graphics	—	Yes
Release notes	—	Yes
Custom Product Pages	Yes	—

Do I need a developer account?

Yes. You need:

• Apple Developer Program membership for App Store Connect

• Google Play Developer account for Google Play Console

The app must already exist in the store (draft or published state).

What is a Store Listing?

A Store Listing (formerly called "package") is a container for your metadata and screenshots. You can create multiple store listings for:

• Regular operation

• Seasonal campaigns (Christmas, Summer, etc.)

• A/B testing different messaging

• Archiving previous versions

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Store Access & Credentials

How do I set up App Store Connect access?

1. Go to App Store Connect → Users and Access → Keys

2. Generate an API key with App Manager role

3. Download the .p8 key file

4. Note your Issuer ID and Key ID

5. Enter these in App Store Manager under Credentials

Keep your API key secure. It provides full access to your App Store Connect account.

See App Store Connect access for detailed instructions.

How do I set up Google Play Console access?

1. Go to Google Cloud Console

2. Create a Service Account

3. Download the JSON key file

4. In Google Play Console, grant the service account these permissions:

   • View app information

   • Edit and delete draft apps

   • Manage store presence

5. Upload the JSON key in App Store Manager

See Google Play Console access for detailed instructions.

Can I use multiple credentials?

Yes. You can assign different credentials to different apps. This is useful if you:

• Manage apps for multiple clients

• Have separate developer accounts for different apps

• Work with a team where credentials are managed per-project

Are my credentials stored securely?

Yes. API keys and credentials are encrypted and stored securely. They are only used for API communication with the stores and are never shared.

Is two-factor authentication supported?

App Store Connect no longer uses username/password authentication. API key authentication (which App Store Manager uses) is separate from your Apple ID login and doesn't require 2FA interaction.

Can I use multiple Apple Developer teams?

Yes. If your Apple ID is associated with multiple teams, you can create separate apps in App Store Manager and assign different API keys for each team.

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Screenshots & Assets

How does the Screenshot Manager work?

The Screenshot Manager uses drag & drop with Smart Recognition:

1. Drop files or folders into the manager

2. The engine automatically detects:

   • Language from folder names (e.g., en-US, german, deutsch)

   • Slot position from filenames (e.g., 1.png, en-US_3_1290x2796.png)

   • Device size from actual image dimensions

What screenshot dimensions are supported?

iOS (App Store Connect):

Device	Portrait	Landscape
iPhone 6.9"	1320 × 2868	2868 × 1320
iPhone 6.7"	1290 × 2796	2796 × 1290
iPhone 6.5"	1242 × 2688	2688 × 1242
iPhone 5.5"	1242 × 2208	2208 × 1242
iPad Pro 13"	2064 × 2752	2752 × 2064
iPad Pro 12.9"	2048 × 2732	2732 × 2048

Android (Google Play):

Asset	Requirements
Phone/Tablet	Min 320px, max 3840px
App Icon	512 × 512 px, 32-bit PNG
Feature Graphic	1024 × 500 px

How many screenshots can I upload?

Store	Minimum	Maximum
iOS	3 per device	10 per device
Android	2 per device	8 per device

Can I replace individual screenshots?

Yes. The Screenshot Manager uses position-based replacement. Uploading to Position 4 only affects that slot — all others remain unchanged.

What image formats are supported?

• PNG (recommended)

• JPEG/JPG

• For Google Play icons: 32-bit PNG required

How long do uploaded assets stay in App Store Manager?

Assets are stored for 180 days on Basic and Premium plans before automatic deletion. This does not affect your live store listings.

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App Previews (Videos)

Can I upload app preview videos?

Yes, for iOS only. App Store Manager supports bulk upload of app preview videos to App Store Connect with the same drag & drop workflow as screenshots.

Requirements:

• Duration: 15–30 seconds

• Max file size: 500 MB

• Formats: .mov, .m4v, .mp4

• Max 3 previews per device size per locale

What about Google Play videos?

Google Play uses YouTube URLs for promo videos, which must be set directly in the Google Play Console. App Store Manager does not transfer video URLs to Google Play.

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Metadata & Translations

How does automatic translation work?

1. Enter your content in one language

2. Click Translate

3. Select source and target languages

4. Review and adopt translations

Translations use:

• Microsoft Azure (Basic plan)

• DeepL (Premium plan) — neural network-based, higher quality

How many languages are supported?

• App Store Connect: 39 languages

• Google Play Console: 77 languages

See Supported languages for the full list.

Will translations exceed character limits?

Translations may be longer or shorter than the original. The App Store Manager:

• Shows character count for each field

• Marks fields that exceed limits with ! icon

• Provides a Retranslate function to iteratively shorten content

Shorten your source text, then retranslate — the target will also be shorter.

What are the character limits?

iOS:

Field	Limit
Name	30
Subtitle	30
Keywords	100
Promotional Text	170
Description	4000

Android:

Field	Limit
Title	30
Short Description	80
Full Description	4000

Can I import translations from Phrase or Lokalise?

Yes. Export translations from your localization platform, format them as App Store Manager Excel/JSON templates, and import. See:

• Import to Phrase

• Import to Lokalise

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Upload & Publishing

Does uploading immediately publish my changes?

Android: Changes may go live after Google's review, depending on your settings.

iOS: Changes are staged in App Store Connect. You must manually submit for review in App Store Connect for changes to go live.

Will empty fields overwrite store data?

No. Only fields with content are transferred. Empty fields in App Store Manager do not overwrite existing store data.

What release tracks are supported for Android?

• Production

• Beta

• Alpha

• Internal testing

Can I upload to apps that aren't published yet?

Yes. Apps in draft state are supported. For Android, select the appropriate release track (internal, alpha, beta).

How long does an upload take?

• Metadata only: A few minutes

• Full upload (all screenshots, all languages): Up to 1 hour

Business customers receive prioritized processing.

What if an error occurs during upload?

1. Check the error message in the activity log

2. Common issues:

   • Missing required fields (Android: title, short description, description)

   • Text exceeds character limit

   • Invalid credentials or expired API key

   • Screenshot dimensions don't match requirements

3. Fix the issue and retry

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Custom Product Pages (iOS)

What are Custom Product Pages?

Custom Product Pages (CPPs) are alternate versions of your App Store listing. Use them to:

• Target different audiences

• A/B test messaging

• Create campaign-specific landing pages

• Highlight different features

How many CPPs can I create?

App Store Connect supports up to 35 Custom Product Pages per app.

What can I customize in a CPP?

• Promotional text

• Screenshots

• App previews

The app name, icon, and description remain the same as your default listing.

Can I submit CPPs for review from App Store Manager?

Yes. When you upload a CPP, you can check the option to submit directly for Apple review.

Which plan includes CPP support?

Custom Product Pages are available for Premium Plan subscribers.

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Team Management

Can multiple users work on the same account?

Yes. Team Management (v4.0.0+) allows you to:

• Invite team members

• Assign roles (Viewer, Editor, Admin)

• Lock store listings to prevent conflicts

• Track changes with audit logs

What user roles are available?

Role	Permissions
Viewer	Read-only access
Editor	Edit metadata and screenshots
Admin	Full access including uploads and team management

How does locking work?

When editing a store listing, you can lock it to prevent other team members from making conflicting changes. Unlock when finished.

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Subscriptions & Billing

What plans are available?

Plan	Key Features
Tiny	Android Release Notes only
Basic	Metadata, screenshots, translations
Premium	Everything + Custom Product Pages, App Previews, DeepL translations
Business	Priority processing, custom integrations

Do translations have limits?

Yes. Each plan includes a monthly character allowance for translations:

• Basic: 1,000,000 characters

• Premium: Higher limits

Characters reset monthly.

Can I change my plan?

Yes. Upgrade or downgrade anytime through the subscription settings.

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Troubleshooting

My screenshots aren't being recognized

Check that:

• Image dimensions exactly match supported sizes

• Folder names use recognizable locale codes (e.g., en-US, de-DE, german)

• Filenames include position numbers (e.g., 1.png, 2.png)

Unrecognized files appear in "Uncategorized" where you can manually assign them.

Upload fails with "permission denied"

Your API credentials may lack required permissions:

Google Play: Ensure service account has:

• View app information

• Edit and delete draft apps

• Manage store presence

App Store Connect: Ensure API key has App Manager role.

Translations are too long

Use the Retranslate function:

1. Shorten your source text

2. Retranslate to target languages

3. Repeat until within limits

App not found when searching

• Verify the app is published (draft apps won't appear in search)

• Check spelling and platform selection

• For unpublished apps, add manually using the package name/bundle ID

Changes not appearing in the store

iOS: Changes are staged. Submit for review in App Store Connect.

Android: Check if your app is under review. Changes may take time to propagate after approval.

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Still Need Help?

• Check the detailed walkthrough

• Review the changelog for recent updates

• Contact us for direct support